Shipping policy

Last updated April 20, 2022

 

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://twigsnurseries.com/policies/terms-of-service.


Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.


WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store pickup is available for all purchases. Pickups are available daily, from 10am - 4pm.

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free 3-5 day shipping on Local Delivery only. This is if your location of delivery is within 10 miles of our store in Buckingham.

Standard Shipping

We offer 3-5 day shipping on Standard Shipping. 

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.


DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.


ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders cannot be shipped to P.O. Boxes

Orders only ship on business days (Monday - Friday)

Not all shipping methods are available for all items


WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.


QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://twigsnurseries.com/policies/refund-policy.


HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
  • Email: twigsnurseries@gmail.com